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Service 07 · Artificial intelligence

An answer right away, where the customer is.

AI agents that answer in your site chat and on WhatsApp, with your catalog, prices and rules. When needed, they hand off to a person with a summary.

Talk to Kadelta How it works

What we measure

First reply to the customer
Target up to 1 min, any time
Solved without a person
Target by request type
Accuracy on evaluation cases
Target 95% to go live
Cost per conversation
Target in the panel

The before

It makes sense when

  1. WhatsApp has a queue

    Customers wait, and the sale goes to whoever answered first.

  2. The team answers the same question every day

    Hours, lead times, prices: good people’s time spent on repeats.

  3. After hours, nobody answers

    A message sent at night is only seen the next day.

The after

What Kadelta delivers.

  1. A base with your company’s data: catalog, prices, rules and history
  2. An agent in your site chat and on WhatsApp, with one knowledge base
  3. Handoff to a person, with a summary of the conversation
  4. Real cases with the right answer, tested before going live
  5. A panel with conversations, contact reasons and cost per conversation
  6. A notice telling the customer they are talking to an AI

Site chat

Answers whoever is on the page, finds the product and leads to a contact or an order.

WhatsApp

Answers on the company number, any time, and hands off to the team when needed.

Capabilities

Agents that serve customers.

  1. The queue mixes everything

    Triage

    What it is
    First contact: the agent receives the message, understands the subject, classifies and routes it.
    Where it fits
    On WhatsApp and the website chat, at the customer’s first message.
    How it is delivered
    The company’s routing rules, handoff to the right queue or person, with a summary.
    What we measure
    Time to first reply and routing accuracy.

  2. The team answers the same thing

    AI customer service

    What it is
    An agent that serves end to end, with the company’s rules and supervision.
    Where it fits
    Questions about price, delivery time, hours, orders and quotes.
    How it is delivered
    The company knowledge base, test cases before launch, supervision in the dashboard and handoff to a person.
    What we measure
    Resolved without a person, by request type, and cost per conversation.

Scope, usage and third-party integrations go into the proposal.

How it works

Four steps, measured.

  1. Step 01

    We gather the company base

    Catalog, prices, rules and the questions that come in most, organized for the agent to look up.

  2. Step 02

    We test with real cases

    20 to 50 real conversations with the right answer. The agent only goes live when it gets them right.

  3. Step 03

    It starts by suggesting

    First it suggests the reply to your agent. When the numbers show it is ready, it answers on its own.

  4. Step 04

    We measure every chat

    First reply, contact reason, what was solved without a person and the cost per conversation.

Questions

Frequent questions.

Does the customer know it is an AI?

Yes. The conversation carries a notice, and asking for a person is always possible.

Does it work on my WhatsApp number?

Yes. Through Meta’s official channel, recommended for critical operations, or through a QR connection, with the risks explained first.

When does the AI hand off to a person?

When the customer asks, when the matter needs a decision or when it does not have the answer. The person gets the summary.

How much does each conversation cost?

It depends on volume. The proposal brings the estimate, and the cost of each conversation shows in the panel.

Next service · 08AI agents in operations They suggest and act, with a person at the decision point.

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What's your before?

A 30-minute conversation to measure where you are today.

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