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Services AI agents

Chapter 05 of 06

They answer, suggest and act.

AI agents that work with your company’s data: in customer service, next to your team or carrying out tasks on their own. With a person at the decision point.

Talk to Kadelta See the case
A grocer’s support inbox: the agent answers a customer in the website chat and drafts a reply for the team to approve.

It makes sense when

When it makes sense.

  1. WhatsApp has a queue

    Customers wait, and the sale goes to whoever answered first.

  2. The team answers the same question every day

    Hours, lead times, prices: good people’s time spent on repeats.

  3. A process has exceptions only one person can handle

    Signups, quotes and checks stop when that person is out.

Three kinds of agent

Customer service agents

They answer customers on WhatsApp and on your site with your catalog, prices and rules. They hand off to a person when needed, with a summary.

Copilots

They work next to your team, inside your system: summarize history, draft the proposal, suggest the reply. The decision stays with the user.

Autonomous agents

They get a goal and carry out the task in your systems: look up, enter and check. With clear limits on what they do alone and a log of every action.

What we deliver

What you keep.

  • A knowledge base with your data: catalog, prices, rules and history
  • Agents on WhatsApp, on your site or inside your system
  • Hand-off to a person, with a summary of the chat
  • Real cases with the right answer, tested before going live
  • A panel with chats, contact reasons and cost per conversation
  • Clear limits and a log of every action the agent takes

Built to fit, in practice

Two projects, two ways to put AI in customer service.

Kadelta Delivery customer service: the chat list, the open chat and the customer’s order on the side.
Kadelta DeliveryIn Kadelta Delivery, a Kadelta product, AI answers WhatsApp and the site, and the store sees who is on each chat.
Liderauto site on a phone, with the AI advisor button in the corner of the screen.
LiderautoAt Liderauto, the AI advisor on the site finds the product and hands the chat to WhatsApp.

How we measure

The numbers we track.

First reply to the customer
Target up to 1 min, any time
Solved without a person
Target target by request type
Accuracy on evaluation cases
Target 95% to go live
Cost per conversation
Target in the panel

Case

Liderauto

A custom system with AI in operations and customer service.

Liderauto site on desktop: a photo of a car dashboard, a big headline and a search for what the car needs.
Liderauto site on a phone, with the search and the quote bar.

Next chapter · Chapter 06 of 06

Integrations and automation

WhatsApp, payments, ERP and ads talking to each other.

Let’s talk.

Tell us what you want to build. We reply within one business day with next steps.

Talk to Kadelta

Or write to [email protected]