Human support
A person beside you,
from first contact to operations.
No tickets, no queue, no “please open a request”. Whoever answers knows your system.
01During the project
You always know where we are.
01
One person you know
The same name from start to finish, with a direct channel.
02
Something working at every stage
You watch the product grow, not a status report.
03
No jargon
We explain technical decisions in business terms.
04
Agreed changes
A new request becomes a written estimate before it becomes work.
02After delivery
The system stays true and square.
Monthly operations take care of what has to keep working while you take care of the business.
Hosting
Server, domain and certificate, with attack protection in front.
Tested backups
Daily, off the main server, with restores tested. A backup that was never restored does not exist.
Monitoring
An alert when something goes down, before the customer notices.
Security
Updates applied and access reviewed.
Fixes
A bug in what we delivered is on us, without using your hours.
Integrations looked after
An API that changes, a credential that expires: we notice and adjust.
03Response times
Every problem has a written deadline.
Deadlines go in the contract, by severity. Not “as soon as possible”.
Critical
System down
Immediate attention, with a response time in business hours.
High
A bug that gets in the way
It works, but it hurts operations. Response in business days.
Normal
A question or small tweak
Handled within the monthly hours allowance.
Tell us what you want to build.
A person reads it and replies. No bots, no queue.